Terms and Conditions Brewery Tours
• Our website and the online shop are owned by Marston’s Beer Company a trading division of Marston’s PLC (company number 31461) whose registered office is at Marston’s House, Brewery Road, Wolverhampton, WV1 4JT. Our registered VAT number is GB100019352.
• To contact us about these Terms, our website or a Booking please use the following contact details:
Call us on – 01993 890800
Write to us at firstname.lastname@example.org
Write or visit us at Wychwood Brewery, Eagle Maltings, The Crofts, Witney, Oxfordshire, OX28 4DP
1. YOUR BOOKING & ACCEPTANCE BY US:
a. You can make a Booking in three ways by using the Contact Details – in person, by telephoning our brewery shop, or by emailing a completed booking form (available on our website or by clicking HERE) to us. You should indicate when making your Booking your preferred date and time and number of participants for the Tour. If you need any help making a Booking, please contact us on the above contact details.
b. When you make a Booking, you may receive an e-mail from us acknowledging that we have received your booking form or enquiry, but this does not mean that we have accepted your Booking. Acceptance will only take place when we email or write to you with confirmation of acceptance of your Booking (“Confirmation Letter”), at which point a contract will come into existence between you and us on these Terms.
c. The Confirmation Letter will detail the itinerary for your Tour, including the number of people in your party and the date and time of the Tour.
d. If we are unable to accept your Booking, for example because of lack of availability or because of an error in the price on our website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Tour, we will refund you the full amount as soon as possible and no later than 14 days following our e-mail informing you that we are unable to fulfil your Booking.
e. We reserve the right not to accept or fulfill a Booking and all Bookings are subject to availability.
f. You may only make a Booking if you are at least 18 years old.
g. When a Booking is made by one person on behalf of other people, the person making the Booking confirms and agrees that he or she has the authority to make such Booking on behalf of the others and that every person undertaking the Tour is at least 18 years old.
h. You must comply with our health and safety rules and regulations as notified to you from time to time.
i. Responsible Drinking. We promote responsible drinking at all times and it is not the intention of this website, or any promotion we may advertise on it, to in any way encourage the consumption of excessive amounts of alcohol. Please drink responsibly.
2. CHANGES TO YOUR BOOKING OR OUR TERMS:
a. We may revise these Terms from time to time, including changes in how we accept payment and changes in relevant laws and regulatory requirements. If we make any significant changes to these Terms that apply to your contract, we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
b. You may request a change to your Booking prior to receiving a Confirmation Letter from us by contacting us using the Contact Details.
c. Any changes to your Booking after we have sent you a Confirmation Letter will need to be agreed by us. We will use our reasonable endeavours to agree any requests for changes which we receive after a Confirmation Letter has been sent, subject always to availability and to you agreeing to pay any increase price.
d. You may cancel a Booking before it has been fulfilled in certain circumstances, as set out in clause 4.
3. PRICE AND PAYMENT:
a. The price of the Tour will be advertised on our website and confirmed in the Confirmation Letter. Our prices for Tours may change from time to time however, subject to clause 3.c below, the price payable by you for your Booking will remain the price stated in the Confirmation Letter. All prices include VAT.
b. You must make payment for your Booking immediately on receipt of a Confirmation Letter from us, or if a Booking was made online, when making your Booking. We accept payment by most major credit and debit cards, including Visa, MasterCard, American Express, Visa Debit, Visa Electron, Maestro/Switch, and Solo. You must give us authority for payment at the time of placing an order. When inputting your payment details you will be directed to RBS Worldpay. All card holders are subject to validation checks and authorisation by the card issuer. Your right to a refund or cancellation are set out in clause 4. Payments made by credit card or debit card are processed and powered by Worldpay and are subject to their terms and conditions.
c. We will usually check our prices before sending you the Confirmation Letter, however it is possible that, despite our best efforts, some Tours we sell may be incorrectly priced or quoted. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Tour to you at the incorrect (lower) price.
4. YOUR RIGHT OF CANCELLATION AND REFUND
a. To cancel a contract, please send an e-mail providing cancellation notification using the Contact Details. You may wish to keep a copy of your cancellation notification for your own records.
b. If you are a consumer, you have a period of 7 working days in which you may cancel the contract and receive a full refund, starting from the day after you receive the Confirmation Letter from us (“Cancellation Period”). In the event the Tour starts before the end of the Cancellation Period, you may cancel the contract up to and including the day before the Tour is due to start. Working days means that Saturdays, Sundays or public holidays in England are not included in this period.
c. Unfortunately the cancellation right mentioned above does not apply in the case of a Tour which has been customised and/or personalised to your specification.
d. If you wish to cancel the contract after the Cancellation Period has expired, upon receipt of your cancellation notification under clause 4.a above, we will endeavor to re-sell your place on the Tour. However, where it is not possible to re-sell your Tour, or where we incur costs in cancelling your Tour, we reserve the right to charge the cancellation fees set out below:
Cancellation Notice Period (days before the Tour is due to start)
Cancellation Fee (% of the total price payable for the Tour)
Less than 10 days
Between 11-20 days
More than 21 days
e. Any refunds due to you will be processed as soon as possible by refunding you on the credit card or debit card used by you to pay.
f. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau.
5. OUR RIGHT TO CANCEL
a. We will make every effort to provide the Tour on time and in accordance with the Confirmation Letter. However, there may be delays, suspensions and short notice cancellations due to events outside our control, including but not limited to lack of key personnel, health and safety concerns, acts of god, adverse weather, strikes, illness, riots and civil unrest.
b. We will contact you to let you know in advance when such problems occur, unless the problem is urgent or an emergency.
c. If we have to cancel or suspend a Tour for the reasons set out in clause 5(a) we will offer you an alternative date or a refund any amounts you have already paid as soon as reasonably possible.
d. Except as set out in clause 5 (c) we will have no further liability to you for any failure to perform, or delay in performance of, the Tour or any of our obligations under these Terms that is caused by events outside our control.
e. We may end the contract and cancel your Tour if you break the contract, including if you do not make payment in accordance with clause 3.c above.
6. PROBLEMS WITH YOUR TOUR:
a. In the unlikely event that there is a problem with the Tour or your Booking please contact us and tell us as soon as reasonably possible by using the Contact Details. As a consumer, you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
7. OUR LIABILITY TO YOU
a. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
b. You agree not to use book, or offer, a Tour for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c. We do not exclude or limit in any way our liability for death or personal injury, fraud or fraudulent misrepresentation or if you are a consumer, breach of the terms implied by sections 2-5 of the Supply of Goods and Services Act 1982.
8. HOW WE MAY USE YOUR PERSONAL INFORMATION
a. We will use the personal information you provide to us to:
i. Process your Booking and payment;
ii. Provide the Tour and related services; and
iii. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
9. OTHER IMPORTANT TERMS
a. We may transfer our rights and obligations under these Terms to another organisation without notice.
b. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
c. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
d. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
e. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
f. These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.
g. You will remain responsible for the acts and omissions of all people in your group attending the Tour, including where any damage is caused to our premises or where we receive a complaint from another customer and you are responsible for ensuring that all guests comply with the terms of this contract.